Launching Q4 2026

HeartEye Support Centre

Find all answers on installing the device and getting ready for first usage. Still more questions? Feel free to reach out to us.

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How to use the HeartEye ECG

Installation Recorder & App

Unpack the HeartEye ECG R1 recorder and Docking station (charging before first use is advised)

Download the app on your smartphone

Ensure you read and understand the Instructions for Use (see below)

Acquire login credentials:
○ If you have an invite from HeartEye (email), follow the email’s instructions to assure login credentials
○ If you don’t have an invite from HeartEye, request this through support@hearteye.nl

Use your credentials to log into the app and enjoy using the app!

Compatibility and Instructions for Use

Smartphone OS version Recorder Instructions for Use
Android 12+ (API level 31+) HeartEye ECG R1 A download link will be provided here after CE certification
iOS 17+

Your smartphone should further support BLE 5.0 or higher

Smartphone OS version Recorder Instructions for Use
Android 12+ (API level 31+) HeartEye ECG R1 A download link will be provided here after CE certification
iOS 17+

Your smartphone should further support BLE 5.0 or higher

HeartEye ECG Reading Guide

As electrode placement differs compared to a standard clinical 12-lead ECG, what differences in the electrophysiological signals should you take into account when reading a HeartEye ECG report?

  1. The normal QRS axis is vertical to rightward
    ○ The figure below shows Lead I and aVL are negative. This is normal for a HeartEye ECG.
  2. The P-waves are more distinct
    ○ The figure below shows distinct P-waves in the inferolateral leads. This is normal for a HeartEye ECG.
  3. More ST-T variations are possible under normal conditions
    ○ The figure below shows incongruent T-waves in Lead III, aVR and aVF. This can be normal for a HeartEye ECG.
  4. The anterior leads show no R-wave progression
    ○ The figure below shows that there is no R-wave progression in Leads C1-C6. This is normal for a HeartEye ECG.
  5. Critical stenosis in the LAD is represented by negative T-waves in leads II, III, aVF and C4-C6 rather than in leads C1-C6
  6. Voltage criteria for LVH cannot be applied. Slurring of the ascending limb of the QRS-complex combined with abnormal
    ST-T-segments, however, are frequently noticed in LVH.
    ○ Consequently, the figure below is not diagnostic for LVH

Through this link you can download the ECG Reading Guide directly. 

HeartEye Cloud (data portal)

If you have an invite from HeartEye (email), follow the email’s instructions to assure login credentials.

If you don’t have an invite from HeartEye, request this through support@hearteye.nl

In the HeartEye Cloud we have different views:
○ Creator view: overview of ECGs made by you
○ Assessor view: overview of assessments requested from you
○ When applicable, you can have both views available to you

Privacy Statement

This Privacy Statement explains how personal data is processed when you use the HeartEye app (the “App”) and the related cloud service (the “Service”). 

You can find it here